Thanks to the application of the available technologies an increase in the processing times was reached, as well as the increase in the incremental revenue generation. Critical shortcomings were identified within the activities that do not involve interaction with the client. The check-in sub-process was modelled on the level of EPC (Event-Drive Process Chain) where thanks to observation the processing times were measured to provide a platform for further optimisation. Within the core processes, accommodation services were selected for a more in-depth description. An overview model was created to distinguish the core, managerial and supporting processes.
This paper focuses on the use of BPM in a four-star hotel located in city-centre of Prague. The lack of recent research shows the need for a deeper understanding of this topic and its application in the hospitality industry.
The study focuses on the application of Business Process Management and modelling within the hospitality industry.
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