And as they’ve learned, a lot of support calls are generated by factors outside of Microsoft’s direct control, such as client-side issues, network connectivity issues, DNS problems, and more. Microsoft is well aware of this, after all they take the support calls when things go wrong. Naturally you’re going to notice problems accessing and using Office 365 services from time to time. It’s true, Office 365 is a reliable, resilient service, which is remarkable considering the scale and complexity of the service. For Click-To-Run installations, “Products Inventory” also lists shared properties, such as Shared Computer Licensing and SCLCacheOverride.“Office 365 is an extremely reliable service…” opens the Microsoft article announcing the availability of the new Support and Recovery Assistant (SaRA).This section contains data about each Office product that is installed on the computer where the ROIScan script is executed.This section includes three categories of review items to notify you about anything in the “Products Inventory” section that requires attention:.Data in this section is collected only.OS Details: OS Name, Service pack, Version, Codepage, Country Code, Language as LCID, 64-bit or 32-bit.This section contains current user and operating system-specific data:.If you are not currently working with Microsoft on a support request, and you want to review the ROIScan log yourself, review the following details:Īside from the title line, the ROIScan log is grouped into three sections: Computer, Review Items, and Products Inventory. The last page gives you the option to view the log, and send it directly to Microsoft if you have an active support request.You can view the output by selecting Next. You are notified when the scan is finished.The scan may take several minutes to run.Windows 8 and later versions of Windows include at least. If you are running Windows 7 (any edition), you must have. Microsoft Office 2010 (32-bit or 64-bit).Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations).Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations).The following Office versions can be scanned: Support and Recovery Assistant can be run on the following operating systems: Support and Recovery Assistant can help you collect information about the computer properties, installed product, product properties, install sources, licensing (OSPP), patch detection, and feature states.įor more information, see About the Microsoft Support and Recovery Assistant. Microsoft Support and Recovery Assistant uses Robust Office Inventory Scan (ROIScan) to collect information about Microsoft 365 apps installations.
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